Resources


Where is the consumer?

Where is the consumer?

Take a look at the ‚ordinary‘ illustration of an IoT architecture and try to find the consumer. There is no. Things connect to things that promise to create value. For whom? Under what conditions? In case you find a living being mentioned, you will find it immediately...
Does IoT need a Subjective Value check?

Does IoT need a Subjective Value check?

‘What if your fridge synchronizes your buying-list with your supermarket, but not with you?’ ‘What if you find out you have bought your washing machine, but now it watches you and records your washing habits? And that it automatically connects with...
The solution

The solution

IoT service quality needs to be measured ‘on the spot’. The measure should be a quick and easy feedback, but it requires the active engagement of users (which will come naturally, when made easy). There needs to be a standard of message taken. It will be open text...
The challenge of creating an IoT benchmark

The challenge of creating an IoT benchmark

The special challenge in providing IoT services lies in integrating processes on a horizontal level.  A single supplier may only be responsible for one single point on the customer journey, whereas the customer perceived service comes as an integration of...